State Farm® Insurance Agent Shelton Lucas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dee Harding
October 28, 2026
5
out of
5
rating by Dee Harding
"Katrina was great! Very quick and efficient when I needed to add my car to my policy. Explained everything and educated me on the bundle deals. Awesome representative!"
We responded:
"Wow, thank you for the 5-star review, Dee! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Katrina Chapman
October 27, 2026
5
out of
5
rating by Katrina Chapman
"Best customer service"
We responded:
"Thank you so much for the 5 stars, Katrina! We truly appreciate your feedback and are always happy to help whenever you need us. "
Charles Jackson
October 9, 2026
5
out of
5
rating by Charles Jackson
"Tori was an absolute pleasure to work with! I needed insurance for a car I had just purchased, and she handled everything with efficiency and patience. She made the whole process quick and easy. I highly recommend Tori and this agency to anyone looking for great service."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Cyril Davies
October 8, 2026
5
out of
5
rating by Cyril Davies
"Great service every time."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Michael Marshall
September 30, 2026
5
out of
5
rating by Michael Marshall
"Good ppl good service."
We responded:
"Thank you so much for your kind review, Michael! If you need insurance assistance, we are just an email or call away! - Shelton Lucas, your State Farm Agent "
leroy howard
September 9, 2026
5
out of
5
rating by leroy howard
"T The staff in the office is very courteous and helpful"
We responded:
"leroy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Hampton insurance team is always here and happy to help. "
Deja Johnson
August 28, 2026
5
out of
5
rating by Deja Johnson
"Always available to help with the best price, quick, fast, and friendly!"
We responded:
"Hi Deja, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Shelton Lucas, Your State Farm Agent "
Tyrone Newton
August 27, 2026
5
out of
5
rating by Tyrone Newton
"Great job!!"
We responded:
"Hi Tyrone, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Hampton. If you ever need help, we are just a phone call away! - Your State Farm Agent, Shelton Lucas "
Kathy King
August 26, 2026
5
out of
5
rating by Kathy King
"Great team!!!
Always giving great customer service."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
levi cheeseman
August 18, 2026
5
out of
5
rating by levi cheeseman
"Thank you. Everyone one , I am a new customer and Ms. Bandie Rose was a great-great help. Getting me set up for a new account. Y'all keep up the great work. God bless"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Regina Yitbarek
August 4, 2026
5
out of
5
rating by Regina Yitbarek
"I have been quite satisfied as Shelton Lucas and staff are most helpful, timely with responses, and offer sound advice."
We responded:
"Thank you so much for the 5 stars, Regina! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Frankie Belle
August 3, 2026
5
out of
5
rating by Frankie Belle
"I would like to thank Brandy for all of her support with assisting my son's establishing insurance accounts. She went above and beyond for our family. With her support I discovered an error from my own insurance company here in Maryland. She is very professional and patient. I am grateful to have worked with Brandy. Thank you very much!!"
We responded:
"Frankie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Hampton insurance team is always here and happy to help. "
Leondas Thompson
July 31, 2026
5
out of
5
rating by Leondas Thompson
"Shelton Lucas State Farm is very professional and customer service oriented. I have been with this office for several years and has not been disappointed with the service I have received. They will always give me a friendly reminder when I sometimes it slipped my mind. They also keep e updated if need extra coverage.
Lee Thompson"
We responded:
"Thank you and we appreciate your trust in us servicing you."
evangeline johnson
July 31, 2026
5
out of
5
rating by evangeline johnson
"Brandie is the best ever..Always friendly and knows what she's doing and talking about"
We responded:
"evangeline, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Hampton insurance team! - Your State Farm Agent, Shelton Lucas "
Malcolm Williams
July 31, 2026
4
out of
5
rating by Malcolm Williams
"Always pleasant and clear if they miss my call someone always call me back I truly appreciate that"
We responded:
"Malcolm, thank you so much for the wonderful review! We’re so glad you had a positive experience. If there’s anything we can do to make it a 5-star experience next time, we’d love to hear from you. "
DeJa McWhite
July 13, 2026
5
out of
5
rating by DeJa McWhite
"Brandie was very sufficient! Got me in and out! Go see her!"
We responded:
"DeJa, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shelton Lucas’s Team!"
Tesha V
July 6, 2026
5
out of
5
rating by Tesha V
"I recently moved into a new place and was in need of renters' insurance. Because my move was so sudden and I had a deadline to get renters' insurance, I first went with the suggestion of my apartment complex and it did not go well and it the previous company was very expensive. I started looking for another insurance company and evenutally called State Farm."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Evetta Williams
June 26, 2026
5
out of
5
rating by Evetta Williams
"I've been dealing with State farm for a while and I'm very satisfied with them especially with Alvin and Brandy they always courteous I'm very happy with you thank you Sheldon"
We responded:
"We are grateful for your 5-star review, Evetta! Thanks for taking a moment to share your positive rating of State Farm Agent Shelton Lucas’s Team here in Hampton . "
alvin hunter
June 25, 2026
5
out of
5
rating by alvin hunter
"Thank you for the professionalism and the great customer services. The agent at the office is amazing and very knowledgeable especially when it comes to types of coverages and insurance. I will definitely referring others to the office let them know that Shelton Lucas State Farm is the place to go and just like the slogan says "Like a Good Neighbor, State Farm is here". Thank you"
We responded:
"alvin, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Shelton Lucas’s Team is just a call or email away!"
Jasmine Teemer
June 25, 2026
5
out of
5
rating by Jasmine Teemer
"Alvin’s the representative So far I loved the exsperience customer service is on point and I felt welcomed ."
We responded:
"Thank you so much for the 5-stars, Jasmine! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Shelton Lucas’s Team anytime."
Pamela Thompson
June 24, 2026
5
out of
5
rating by Pamela Thompson
"I have known Shelton Lucas for a long time. He is always very knowledgeable and helpful. Very detailed and very patient."
We responded:
"Thank you for the 5-star review, Pamela! Here on State Farm Agent Shelton Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
Carliesha Young
June 2, 2026
1
out of
5
rating by Carliesha Young
"Over 6 years within the last 2 especially I saw how they gave better treatment to certain clients over others. A time when two of there previous workers stopped working there- I realize two of my policies were wrong/ not as I expected them, when I had a claim with my bmw I had to pay out more.
I felt I called needing assistance more than the time they had for me, having so many accounts with them.
I called and left my number several times for him to called bc of the bad experience each time I called his office this last year. I already changed all my accounts with another company. Then after several emails he called upset with me from the beginning of this phone called."
We responded:
"Hi Shantell, we appreciate you bringing this to our attention. I’m truly sorry you felt that some clients received better treatment. That’s not how we want anyone to feel, and we take these concerns seriously. Wishing you the very best in all your endeavors."
Richard Giles
May 28, 2026
5
out of
5
rating by Richard Giles
"Brandie was a amazing. I came in right before close and she still took the time to help me with my claim and getting my paperwork processed. Thanks Brandie."
We responded:
"Thank you so much for the 5-stars, Richard! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Kimberly Vaughn-Davis
May 26, 2026
5
out of
5
rating by Kimberly Vaughn-Davis
"Great agency!! Great customer service!! So happy I was able to take care of my financial services with Mr. Lucas!"
We responded:
"Kimberly, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shelton Lucas’s Team!"
D M Horton
May 26, 2026
5
out of
5
rating by D M Horton
"Best agency ever! Always helpful to assist with payments, got the best rates I've ever had in my life, friendly customer service! Brandi always goes above and beyond! and Shelton is just as friendly!
I highly recommend Shelton Lucas State Farm agency!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "